What should I do if the received product is damaged?
If possible, check your package for damage before you sign for it. If you see damage, refrain from signing for it and hand it back to the courier to return to us. Please contact the RELX Global Care Team if you notice the damage upon delivery. Report damaged products to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the delivery carrier and exclusion from our return/exchange policy.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
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After being received by our customer service, we will solve your problem as soon as possible.
Also in Warranty & Maintenance
How long is the shelf life of pod and disposable device?
The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.
