July 13, 2020
The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.
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March 11, 2020
All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.
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March 11, 2020
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
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March 11, 2020
Please contact us through our customer service by sending an email to support@relxintl.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.
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March 11, 2020
Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://relxnow.com/pages/warranty.
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March 11, 2020
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
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After being received by our customer service, we will solve your problem as soon as possible.
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