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Warranty & Maintenance

How long is the shelf life of pod and disposable device?

July 13, 2020

The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.

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How is RELX combating underage vaping?

July 08, 2020

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What is the minimum age to purchase a RELX product online and offline ?

July 08, 2020

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Is my account information safe?

July 08, 2020

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How long does the limited warranty last?

July 08, 2020

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What does the limited warranty cover?

July 08, 2020

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How long can I receive the money after applying for a refund?

March 11, 2020

All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method. 

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When returning a product for repair or replacement, does the buyer need to pay for shipping?

March 11, 2020

The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.

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The vape pen is faulty. How to repair it?

March 11, 2020

Please contact us through our customer service by sending an email to support@relxintl.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs. 

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Can I enjoy after-sales services for the products on the official website when I buy them from other channels?

March 11, 2020

Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://relxnow.com/pages/warranty. 

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What should I do if the received product is damaged?

March 11, 2020

First of all, we sincerely apologize for the inconvenience and trouble brought to you. 

If you want to replace the product, we recommend that you:

  1. Prepare clear pictures or videos which can fully prove the damage of the product. 
  2. Send your specific problems, pictures or videos along with your order number to support@relxintl.com.

  3. After being received by our customer service, we will solve your problem as soon as possible.

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What is NOT covered by the Warranty?

March 10, 2020

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