Can I enjoy after-sales services for the products on the official website when I buy them from other channels?
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to firstname.lastname@example.org.
After being received by our customer service, we will solve your problem as soon as possible.