Warranty

Products Covered

Product

Item

Warranty Period

RELX Pod

Pod

18 months from the date of manufacture

RELX Essential Device 12 months from the date of original retail purchase
RELX Infinity
Device
12 months from the date of original retail purchase
RELX Infinity Plus Device 12 months from the date of original retail purchase
RELX Artisan Device 12 months from the date of original retail purchase
RELX Infinity 2 Device 12 months from the date of original retail purchase

***Register your device on RELX Club and get 6 months’ extended warranty for it by completing the information required.

Invalid Claims

RELX’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
  • Any malfunction or damage not resulting from workmanship.
  • Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
  • Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
  • Theft or loss of the products.
  • Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by RELX.
  • Claims for non-defective products.

Procedure for Filing Warranty Claim

  • Valid claims can be filed by emailing the RELX customer care team at support@relxintl.com, or by sending in a complaint at https://relxnow.ph/pages/contact
  • All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
  • RELX reserves the right to request additional details about the relevant device or product, including photos and videos.
  • RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
  • RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

‘Just RELX’ Refund Policy

RELX designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website https://relxnow.ph/ and were eligible for the following Terms.

Terms

  • RELX accepts all refund claims based on product quality issues.

  • The ‘Just RELX’ refund policy is applicable only on purchases made directly on the main RELX website.

  • The ‘Just RELX’ refund policy is active and valid only within the first 60 days from the date the order is dispatched, and the item applied ‘Just RELX’ refund policy must be returned unused in their original condition with the packaging intact. 

  • Refunds for devices purchased through an authorized RELX retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.

  • Valid claims can be filed by emailing the RELX customer care team at support@relxintl.com, or by sending in a request for a refund via https://relxnow.ph/pages/contact.

*Please visit www.relxnow.ph for the list of authorized RELX retailers, updated regularly.

**This Limited Warranty is NOT transferable to subsequent purchases.

RELX Team

Mar 28th, 2024

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RelxNow PWA
Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.

Step 1
Click the “Add Home Screen” menu.
Step 2
Click the “Add to Home Screen” from the menu list.
Step 3
Click the button of “Add”.
Step 4
After the installation is complete, you will see this icon on your desktop.
RelxNow PWA
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Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.
RelxNow PWA
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A free pod coupon will be sent to your Coupon list after you log in
A free pod coupon will be sent to your Coupon list after you log in
Tips
If your Chrome cannot add Relxnow to the desktop, please follow the steps below to set up and try again.
Step 1: Open the system settings, find Chrome browser in the application settings list;
Step 4: Refresh the page and re-add.
* If still unsuccessful, please use your system browser to open and try again.
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