RELX
Coming Soon

Check out our official global site Visit Now.

RELX Infinity Device
RELX Essential Device
₱800.00
RELX Pod
₱250.00
Infinity Charging Case

How do I access warranty services online?

March 10, 2020

Please follow the steps below to obtain service under the limited warranty:

1.  Review your limited warranty to confirm that your RELX device or pod is covered.

2.  Retain your receipt or other proof of purchase for your records.

3.  If there is no date of purchase available at the time you request a warranty claim, then the warranty start/end dates will be determined by the date of manufacture included in the product Serial Code .

4.  Follow the warranty claim instructions to submit your claim to the RELX Global Care team or the authorized RELX Stores. You will be required to provide the Serial Code  of your RELX device or pod as well as details of the issues experienced.

5.  You must return your approved-for-warranty RELX device or pod to Authorized RELX Stores to obtain service on your warranty claim. Authorized RELX Stores will not be responsible for lost or damaged returns sent by you.

 

Please note:

1.  The RELX Global Care Team may request additional details about the device or pod, including pictures or videos, and may attempt to troubleshoot common issues before approving warranty service.

2.  RELX will only honor this limited warranty for customers of minimum age as stipulated by local laws at the time of purchase.

3.  RELX will service warranty claims only if the delivery of replacement products is permitted under local laws.




Also in Warranty & Maintenance

How long is the shelf life of pod and disposable device?

July 13, 2020

The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.

Read More

How is RELX combating underage vaping?

July 08, 2020

Read More

What is the minimum age to purchase a RELX product online and offline ?

July 08, 2020

Read More

Return to Club
RelxNow PWA
Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.

Step 1
Click the “Add Home Screen” menu.
Step 2
Click the “Add to Home Screen” from the menu list.
Step 3
Click the button of “Add”.
Step 4
After the installation is complete, you will see this icon on your desktop.
RelxNow PWA
3s Get

Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.
RelxNow PWA
Didn't work? Click here 👉

A free pod coupon will be sent to your Coupon list after you log in
A free pod coupon will be sent to your Coupon list after you log in
Tips
If your Chrome cannot add Relxnow to the desktop, please follow the steps below to set up and try again.
Step 1: Open the system settings, find Chrome browser in the application settings list;
Step 4: Refresh the page and re-add.
* If still unsuccessful, please use your system browser to open and try again.
OK, Got it
Shopping Cart
 
Coupons available now,Check out to Use

Total

₱0.00
Your cart is empty!
Continue Shopping