RELX Infinity Device
RELX Essential Device
₱800.00
RELX Pod
₱200.00
Infinity Charging Case
₱1,200.00

Can I return my device or pod for refund?

March 08, 2020

RELX only accepts refund claims based on product quality issues, and the product should be purchased on the official RELX website and must be returned directly to RELX within fourteen (14) days of product receipt  RELX will not be able to process refunds if the tamper-proof seal is broken.

 

RELX will not be able to provide refunds for devices or pods purchased through authorized RELX retailers. In such cases, refunds must be obtained from the authorized retailer from which you purchased the device and will be subject to the retailer’s policy on refunds.

 

You may be asked to pay additional delivery and customs clearance fee depending on your location. Contact our customer service for more details.

 

Official website: Global: http://www.relxnow.com, Canada: http://ca.relxnow.com, UK: http://relxnow.co.uk, Spain: http://relxnow.es, France: http://relxnow.fr, Russia: http://relxnow.ru, and Malaysia: http://relxnow.my




Also in Warranty & Maintenance

How long is the shelf life of pod and disposable device?

July 13, 2020

The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.

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How is RELX combating underage vaping?

July 08, 2020

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What is the minimum age to purchase a RELX product online and offline ?

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RelxNow PWA
Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.

Step 1
Click the “Add Home Screen” menu.
Step 2
Click the “Add to Home Screen” from the menu list.
Step 3
Click the button of “Add”.
Step 4
After the installation is complete, you will see this icon on your desktop.
RelxNow PWA
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Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.
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A free pod coupon will be sent to your Coupon list after you log in
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Step 1: Open the system settings, find Chrome browser in the application settings list;
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