What should I do if my package is damaged during shipment?
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to email@example.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.
Also in Shipping & Receiving
For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to firstname.lastname@example.org to help you deal with it. Our customer service will reply to your email within 24hrs.