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What do I do if my parcel is not delivered?

March 10, 2020

If you did not receive your package, double-check your tracking information found in the shipping confirmation text or in your RELX account dashboard.


We recommend checking in with neighbors, front desk, mailrooms, or anywhere it may have been delivered. Please also check that the shipping address that was entered for the order is accurate and complete.


Please note: You must report damaged or missing items to us within 72 hours of the date of delivery. Failure to do so may result in a denied claim by the shipping carrier and exclusion from our return/exchange policy.

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