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What do I do if my parcel is not delivered?

March 10, 2020

If you did not receive your package, double-check your tracking information found in the shipping confirmation text or in your RELX account dashboard.

 

We recommend checking in with neighbors, front desk, mailrooms, or anywhere it may have been delivered. Please also check that the shipping address that was entered for the order is accurate and complete.

 

Please note: You must report damaged or missing items to us within 72 hours of the date of delivery. Failure to do so may result in a denied claim by the shipping carrier and exclusion from our return/exchange policy.




Also in Shipping & Receiving

Where do you ship the products?

March 11, 2020

Philippines.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs. 

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How long can I receive my order?

March 11, 2020

 

2-9 working days

You can also refer to this website: https://relxnow.ph/pages/global-shipping

In addition, we have provided a compensation policy for this shipping time. For details, please refer to this page: https://relxnow.ph/pages/warranty

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