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Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.
For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to firstname.lastname@example.org to help you deal with it. Our customer service will reply your email within 24hrs.
Depending on the your location and the availability of the products, your products will have different arrival time:
Located in the North America: 3-6 working days.
Other Regions: 3-7 working days.
For detailed global shipping times, please refer to the website: https://relxnow.com/pages/shipping-times.
In addition, we have provided a compensation policy for this shipping time. For details, please refer to the page: https://relxnow.com/pages/warranty.