Do I need to pay import tariff by myself?
The tariffs in different countries are different. Generally, the tariffs need to be borne by the buyer. However, as a RELX customer, we will reimburse you for 100% of the actual tariff. If you need to pay the import tariff for your package, please make advance payment and keep the payment voucher, then you can contact our official customer service by sending an email to support@relxintl.com. We will return the tariff you paid within 15-20 working days.
Also in Shipping & Receiving
What should I do if my tracking number has not been updated for a long time?
For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs.
How long can I receive my order?
2-9 working days
You can also refer to this website: https://relxnow.ph/pages/global-shipping
In addition, we have provided a compensation policy for this shipping time. For details, please refer to this page: https://relxnow.ph/pages/warranty
