RELX Infinity Device
RELX Essential Device
Infinity Charging Case

Do I need to pay import tariff by myself?

March 11, 2020

The tariffs in different countries are different. Generally, the tariffs need to be borne by the buyer. However, as a RELX customer, we will reimburse you for 100% of the actual tariff. If you need to pay the import tariff for your package, please make advance payment and keep the payment voucher, then you can contact our official customer service by sending an email to We will return the tariff you paid within 15-20 working days.

Also in Shipping & Receiving

Where do you ship the products?

March 11, 2020


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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to to help you deal with it. Our customer service will reply to your email within 24hrs. 

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How long can I receive my order?

March 11, 2020


2-9 working days

You can also refer to this website:

In addition, we have provided a compensation policy for this shipping time. For details, please refer to this page:

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