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Can I make a change to an existing order?

March 10, 2020

Once an order is placed, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order, you can cancel your order within 45 minutes of placing it. We will not accept any return or exchange without quality problems.



Also in Shipping & Receiving

Where do you ship the products?

March 11, 2020

Philippines.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs. 

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How long can I receive my order?

March 11, 2020

 

2-9 working days

You can also refer to this website: https://relxnow.ph/pages/global-shipping

In addition, we have provided a compensation policy for this shipping time. For details, please refer to this page: https://relxnow.ph/pages/warranty

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