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Can I change my shipping address after the order is shipped?

March 11, 2020

Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@relxintl.com to change your address. 




Also in Shipping & Receiving

Where do you ship the products?

March 11, 2020

Philippines.

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What should I do if my tracking number has not been updated for a long time?

March 11, 2020

For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply to your email within 24hrs. 

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How long can I receive my order?

March 11, 2020

 

2-9 working days

You can also refer to this website: https://relxnow.ph/pages/global-shipping

In addition, we have provided a compensation policy for this shipping time. For details, please refer to this page: https://relxnow.ph/pages/warranty

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