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The tariffs in different countries are different. Generally, the tariffs need to be borne by the buyer. However, as a RELX customer, we will reimburse you for 100% of the actual tariff. If you need to pay the import tariff for your package, please make advance payment and keep the payment voucher, then you can contact our official customer service by sending an email to firstname.lastname@example.org. We will return the tariff you paid within 15-20 working days.
For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to email@example.com to help you deal with it. Our customer service will reply your email within 24hrs.
Depending on the your location and the availability of the products, your products will have different arrival time:
Located in the North America: 3-6 working days.
Other Regions: 3-7 working days.
For detailed global shipping times, please refer to the website: https://relxnow.com/pages/shipping-times.
In addition, we have provided a compensation policy for this shipping time. For details, please refer to the page: https://relxnow.com/pages/warranty.