How long is the shelf life of pod and disposable device?
How long can I receive the money after applying for a refund?
When returning a product for repair or replacement, does the buyer need to pay for shipping?
The vape pen is faulty. How to repair it?
Can I enjoy after-sales services for the products on the official website when I buy them from other channels?
What should I do if the received product is damaged?
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
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After being received by our customer service, we will solve your problem as soon as possible.