RELX Infinity Device
RELX Essential Device
Infinity Charging Case

Your Vape Warranty Should Be Your BFF. Here's Why

December 16, 2021

Some of the major fears that vapers have include things like waking up only to find that their device has conked out and is rendered unusable; not getting any pulls; or finding out that their chargers aren't working.

Before chucking your device in the trash, however, you might want to dig around for its warranty card.

What are product warranties and how can they help me?

Simply put, a product warranty is a guarantee from a manufacturer or seller regarding the quality and performance of certain products, such as vape devices.

Warranties often fall into two separate categories: limited warranties and extended warranties.

A limited warranty is a guarantee that comes with the purchase of a product from an official seller. This type of warranty comes at no additional cost to the buyer, and will often cover a specific period of time, ranging from six months to one year.

An extended warranty, on the other hand, is an optional extension of the term length and coverage of the original warranty. Extended warranties may be purchased by the consumer for an additional cost, and are often offered and backed by a third party. 

Do note, however, that only reliable and trusted brands and their official stores are likely to offer warranties — a fact that you should keep in mind when shopping for items like vape devices and accessories.

Warranties — such as the ones from the official RELX store — are a great help to buyers since they essentially offer a form of customer protection, and will ensure that compensation will be given to buyers if the product does not perform as advertised, whether in the form of refunds or product exchanges. Galing, right?

My vape is damaged. Can I get a free replacement?

If you bought your RELX device from our official website, then don’t worry — the process is pretty straightforward.

  1. First, simply email the RELX customer care team at or by sending in a complaint at
  2. Please include proof of purchase with your email in order to prevent your claim from being voided.
  3. Keep in mind that RELX may request additional details about your device or product, including photos and videos.
  4. In some situations, RELX may initiate device repair or troubleshooting procedures to restore function before approving a product exchange or refund.
  5. If your claim is proven to be valid and is received within the warranty period, congratulations: RELX will replace your product at no extra charge.

Furthermore, RELX, unlike  its competitors in the Philippine market, has a “Just RELX” Refund Policy in place, which assures buyers of a hassle-free 60-day refund for items bought from their online store. 

In addition, you can also apply for an extended warranty by registering at the RELX Club. Not only does a membership grant you an extended warranty, it also makes you eligible for certain perks, such as exclusive promotions, special birthday offers, special event invites, and exclusive access to new products.

Do note, however, that RELX’s product warranty covers only those claims arising from damage sustained during normal and safe use. This means that the warranty does not apply to the following:

  • Any malfunction or damage not resulting from workmanship.
  • Damage resulting from general neglect, or unsafe use or misuse of the RELX product, whether cognizant or accidental.
  • Product damage arising from natural causes including but not limited to lightning, flood, or other natural disasters.
  • Theft or loss of the product.
  • Damage caused by operating the RELX device outside the permitted or intended use, or damage caused due to negligence in following instructions issued by the brand.
  • Claims for non-defective products.

When it comes to vapes and vape products, make sure to buy only from official stores. Not only does this guarantee authenticity and quality, it also ensures a Super Smooth experience from start to finish. 

Also in Vape Knowledge

Introducing RELX MagicGo Plus on 7-ELEVEN, RELX
Introducing RELX MagicGo Plus on 7-ELEVEN, RELX's First Ever Disposable Device on the Go!

March 25, 2024

RELX MagicGo Plus, the 1st disposable product by RELX in the Philippines, now at 7-ELEVEN. It features Vcot Tech for rich flavors, leak-resistant double chamber, 400mAh battery for stable power, and Transparent Liquid Cabin for easy monitoring. 

Read More

How to Spot Fake Vape? Essential for Safety
How to Spot Fake Vape? Essential for Safety

February 28, 2024

Discover essential steps to take if you encounter a fake vape device. Cease usage, report it, inform the manufacturer, and dispose of it safely to protect your health and combat counterfeit products effectively.

Read More

A Vaper
A Vaper's Handbook On How to Blow Smoke Rings

February 28, 2024

Are you looking to impress your friends with some unique party tricks? Well, look no further! We’re here to teach you how to blow smoke rings - a skill that will definitely turn heads and have everyone asking “How did you do that?!” Not only is it easy to learn, but also super satisfying once you finally master this fascinating technique. Let's get started and learn how to blow those perfect smoke circles!

Discover the art and technique of creating captivating smoke rings. Enhance your smoking experience with this comprehensive guide.

Read More

Return to Club
RelxNow PWA
Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.

Step 1
Click the “Add Home Screen” menu.
Step 2
Click the “Add to Home Screen” from the menu list.
Step 3
Click the button of “Add”.
Step 4
After the installation is complete, you will see this icon on your desktop.
RelxNow PWA
3s Get

Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.
RelxNow PWA
Didn't work? Click here 👉

A free pod coupon will be sent to your Coupon list after you log in
A free pod coupon will be sent to your Coupon list after you log in
If your Chrome cannot add Relxnow to the desktop, please follow the steps below to set up and try again.
Step 1: Open the system settings, find Chrome browser in the application settings list;
Step 4: Refresh the page and re-add.
* If still unsuccessful, please use your system browser to open and try again.
OK, Got it
Shopping Cart
Coupons available now,Check out to Use



Your cart is empty!

Continue Shopping