RELX Infinity Device
RELX Essential Device
Infinity Charging Case

RELX Not Charging Properly? Here's How to Fix It

December 19, 2022

Your day might be going great, but your mood would turn sour when your RELX couldn’t function because of malfunction. Whether it’s the cable, the pod, or the device itself, there’s always a way to figure out what’s wrong and how to proceed. There could be several ways to remedy the situation. These tips are the top solutions if you’re currently having issues with your RELX not charging properly. 

RELX Not Charging: What’s the Fix?

A hand opening a wooden drawer of a desk while holding the black RELX Essential device.

The first thing to do is find the root cause of your “RELX not charging” woe. Sometimes it could be due to an old charger. But the reason may be as simple as dirt covering the charging port. Before throwing out your perfectly good RELX device, try out these simple tricks.  

1. Clean your USB-C port 

To be sure that it isn’t the device itself, the first thing to try would be to clean out your USB-C port. There may be remnants of dirt, dust, or lint causing no or little connection between your RELX and charger.  

Even when your device is working just fine, cleaning your device from time to time is recommended to maintain RELX battery life. A microfiber cloth for the body and cotton buds for the internal connectors will go a long way. 

2. Charge using a different cable 

It’s nice to have more than one charger at home. If your device is in order, the charger may be the problem. Does your charger look physically dilapidated? Replace your old one with a new charger. Another possibility could be the power source you’re using to charge your device. Plugging your RELX charger into a different socket will settle this issue.  

3. Cool Down Your Device 

Living in a hot and humid country all year round can affect your RELX. Extreme temperatures can lead to chemical degradation of your vape battery, shortening its lifespan. The best thing you could do for your RELX would be to store it in dry and safe conditions for the day. It’s also suggested to do this in general and have a designated vape pouch or bag to protect it.     

Other common mistakes could be that you’ve been using the wrong charger, fully drained your device battery, left your RELX turned on for long periods, or overcharged the device. The last three are big no-nos. These factors put a strain on the device and consequently diminish its lifespan.  

The RELX Support Team to the Rescue 

If none of the above works for you, don’t sweat it! The RELX Support Team is available 24/7 to help you.  

You can find them on the official RELX website and click the green chat bubble on the right corner of your screen. You’ll be directed to an online consultant. However, if you have a specific question or need further assistance, you’ll find the information you need to email the team by clicking Support and the Contact Us tab.  

RELX devices are generally low-maintenance. Nevertheless, handling your device with care allows you to get the most out of it. If you’re always on the go, you can try using the RELX Infinity Charging Case, which will give you two days’ worth of extra battery. Now you can leave vape issues like RELX not charging in the past.

Also in Vape Knowledge

Introducing RELX MagicGo Plus on 7-ELEVEN, RELX
Introducing RELX MagicGo Plus on 7-ELEVEN, RELX's First Ever Disposable Device on the Go!

March 25, 2024

RELX MagicGo Plus, the 1st disposable product by RELX in the Philippines, now at 7-ELEVEN. It features Vcot Tech for rich flavors, leak-resistant double chamber, 400mAh battery for stable power, and Transparent Liquid Cabin for easy monitoring. 

Read More

How to Spot Fake Vape? Essential for Safety
How to Spot Fake Vape? Essential for Safety

February 28, 2024

Discover essential steps to take if you encounter a fake vape device. Cease usage, report it, inform the manufacturer, and dispose of it safely to protect your health and combat counterfeit products effectively.

Read More

A Vaper
A Vaper's Handbook On How to Blow Smoke Rings

February 28, 2024

Are you looking to impress your friends with some unique party tricks? Well, look no further! We’re here to teach you how to blow smoke rings - a skill that will definitely turn heads and have everyone asking “How did you do that?!” Not only is it easy to learn, but also super satisfying once you finally master this fascinating technique. Let's get started and learn how to blow those perfect smoke circles!

Discover the art and technique of creating captivating smoke rings. Enhance your smoking experience with this comprehensive guide.

Read More

Return to Club
RelxNow PWA
Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.

Step 1
Click the “Add Home Screen” menu.
Step 2
Click the “Add to Home Screen” from the menu list.
Step 3
Click the button of “Add”.
Step 4
After the installation is complete, you will see this icon on your desktop.
RelxNow PWA
3s Get

Install this webapp on your device for smooth access. After re-login via PWA, you can receive and use a coupon for ₱200 OFF (worth of a pod) on purchase over ₱1,200.
RelxNow PWA
Didn't work? Click here 👉

A free pod coupon will be sent to your Coupon list after you log in
A free pod coupon will be sent to your Coupon list after you log in
If your Chrome cannot add Relxnow to the desktop, please follow the steps below to set up and try again.
Step 1: Open the system settings, find Chrome browser in the application settings list;
Step 4: Refresh the page and re-add.
* If still unsuccessful, please use your system browser to open and try again.
OK, Got it
Shopping Cart
Coupons available now,Check out to Use


Your cart is empty!
Continue Shopping