What if the product I receive does not match my order or my package is lost?
Please feel free to contact our official customer service by sending an email to email@example.com. We may ask you to provide pictures or videos when contacting the customer service so that they can understand your problem faster and help you solve it in time.
Also in Shipping & Receiving
Where do you ship the products?
What should I do if my tracking number has not been updated for a long time?
For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to firstname.lastname@example.org to help you deal with it. Our customer service will reply to your email within 24hrs.
How long can I receive my order?
2-9 working days
You can also refer to this website: https://relxnow.ph/pages/global-shipping
In addition, we have provided a compensation policy for this shipping time. For details, please refer to this page: https://relxnow.ph/pages/warranty