Free shipping on orders above PHP2,000. Same/Next Day Delivery (Order on Mon-Sat) is ongoing. MECQ/Typhoon may cause delivery delays & we ask for your patience. Please keep your cell phone on to avoid delay in receiving goods. See details. 
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What if the product I receive does not match my order or my package is lost?

March 11, 2020

Please feel free to contact our official customer service by sending an email to support@relxintl.com. We may ask you to provide pictures or videos when contacting the customer service so that they can understand your problem faster and help you solve it in time. 



Also in Shipping & Receiving

Can I change my shipping address after the order is shipped?

March 11, 2020

Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@relxintl.com to change your address. 

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What should I do if my package is damaged during shipment?

March 11, 2020

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxintl.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.

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Where do I check the logistics status after the order is shipped?

March 11, 2020

For specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. 

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